Refund policy
Return and Refund Policy
At TANS, we want you to love your purchase. If you are not completely satisfied with your order, we are happy to help with returns and exchanges under the following conditions.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- Items must be unworn, unused, and unwashed.
- All original tags must be attached.
- Items must be returned in their original condition and packaging.
- Proof of purchase (order confirmation or receipt) is required.
Items that show signs of wear, washing, damage, or alteration may not be accepted for return.
Exchanges
If you need a different size or colour, please contact us within 30 days of receiving your order. Exchanges are subject to product availability.
Return Shipping
Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.
We recommend using a tracked shipping service when returning items, as TANS is not responsible for items lost during return delivery.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping costs from the original order are non-refundable unless the item was incorrect, damaged, or faulty.
Faulty or Incorrect Items
If you receive an incorrect or defective product, please contact us within 7 days of delivery with your order details and photographs of the issue. We will arrange a suitable solution.
Sale Items
Sale items and promotional purchases may not be eligible for refunds unless the item is faulty or required by New Zealand and Sri Lanka consumer law.
Contact Us
For all return and refund enquiries, please contact:
Email: tansdesignsa@gmail.com
TANS reserves the right to refuse returns that do not meet the conditions outlined above.